Podcast: Play in new window | Download (7.3MB)
When you hear the word “gossip,” do you lean toward thinking that gossip is a bad thing or toward thinking gossip is good? I suspect…
Podcast: Play in new window | Download (7.3MB)
When you hear the word “gossip,” do you lean toward thinking that gossip is a bad thing or toward thinking gossip is good? I suspect…
Podcast: Play in new window | Download (9.8MB)
Chapter 11 Building an US box The key to building an US box is remembering that the relationship is not repairable, and that it is…
Podcast: Play in new window | Download (12.5MB)
Part III Relationship Building Chapter 10 Relationships that Fail To this point, we have focused on the crisis intervention process and have developed an understanding…
Podcast: Play in new window | Download (9.9MB)
Chapter 9 – Crisis Feeling As we thought about crisis color, we were focusing on the mood, tone, or affect of the individual in crisis.…
Podcast: Play in new window | Download (10.3MB)
Chapter 8 – Communication Content Once we understand the color in crisis and that our mood or affect is an important dimension of crisis communication,…