Creating Magic

ockerell, Lee. Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney. New York: Doubleday, 2008.

Each of the fifty-nine thousand Cast Members is trained to treat each and every Guest with the utmost care and respect. And they do this consistently because they are treated exactly the same way by the Disney leadership: with the utmost care and respect.

…they fail to appreciate the critical difference between managing and leading. I learned the hard way that managerial skills are absolutely essential for getting results, but they are not enough to drive excellence. Excellence requires common sense leadership.

…all everyone wants is to feel special, to be treated with respect, and to be seen as an individual.

…leaders have to set the proper tone by staying cool, calm, and collected under pressure. No matter what’s going on, they have to focus single-mindedly on doing the best they can with what they have instead of blaming, whining, or wishing that things would change.

Just as great parents pay attention to everyone in their family, so great leaders pay attention to everyone in their organizations, bolstering his or her self-esteem and self-confidence at every step. If everyone feels recognized, appreciated, and listened to, everyone will want to take every opportunity to learn and grow.

Make me feel special. Treat me as an individual. Respect me. Make me knowledgeable.

My Special Moment

I’m still finding the Prompts app on my iPhone pretty interesting. Whether I decide to play every time or not, it does get me thinking about things I would otherwise not consider.

The idea is that the app provides a phraise to serve as a thought starter. The point is to finish the sentence that starts with the prompt phraise. I suspect that the authors hope that we will write more than a sentence, but you get the idea.

I talked about one of the recent prompts on PPOV.net yesterday where I share my Personal Point Of View. I found the prompt interesting enough to explore it further here on the Audio Tidbits Podcast. I invite you to join me on the mental journey. …

Leadership Hunt – Audio TidBits Podcast

James gives us a complex notion to ponder as we wonder who is and who is not a leader, what and what is not leadership. As I consider his thought process, I find myself continuing to question whether leadership is something real and identifiable or instead an artificial construct that we like to impose on some people and situations that we do not understand. Why are some people unusually successful while others are not? Why do some groups excel while others do not? What really accounts for the world’s winners and losers? I suggest you listen and come to your own conclusion.