What priorities govern agency Management?

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ManagementPriorities.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSAdhering to the guiding principles is essential for achieving agency excellence. The Management Team is responsible for agency Management, i.e., for assuring the successful functioning of the internal eco system. Members of the Team implement the policies, rules, and […]

The Management Team

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/TheManagementTeam.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSTaken from Ecological Human Services Management Shift focus now to consider human services agency excellence from a Management Perspective. Earlier, we saw the agency is not a static entity with fixed relationships to other entities and elements. It is […]

Leaders Are Never Pushy

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/LeadersAreNeverPushy.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSWhere and When are Leadership Connections Initiated As Figure 3 in Ecological Human Services Management shows, leadership connections can be planned or unplanned, as represented in the left column of the figure. Additionally, they can be Leadership Team member […]

Ecological Human Services Management: Internal Transactions

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/InternalTransactions.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSThe following Internal Transactions activity is adapted from Leadership In Child Protection; Schneider, Crow, & Burtnett, 2000, page 56-57 and is one you may want to add to your management tools when working with employees and especially when working […]

Pause to Consider: Leadership and Ethics

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/PauseToConsiderLeadershipAndEthics.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSYou are a member of your agency’s Leadership Team. Consider these brief scenarios and how you would handle them? You are a program manager with a neighborhood center providing a variety of services for neighborhood residents. Jerry is an […]

Leadership Banking

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm21.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSThe leadership connection is a give and take relationshipage Think of each interaction between the Leadership Team member and a stakeholder as a transaction. The connection is an accumulation of transactions over time. During each transaction, the Team member […]

Why Connect?

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm20.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSIn the last chapter, we saw a successful leadership connection supports and furthers the mutual interests of the agency and the person with whom the connection is made. For a successful connection, the agency has to be very clear […]

Successful Leadership Connections – Audio TidBits Podcast

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm19.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSSuccessfully establishing and maintaining the leadership connections identified in Chapter Two require answering several questions. Who connects with whom? What is the content of the connection? Where does the connection occur? When do the people connect? Why do they […]

The Helping Triangle: Summary & Conclusion – Audio TidBits Podcast

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm18.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSOnce the Leadership Team completes the steps and activities discussed earlier, it has a Leadership Perspective from which it can successfully participate within the agency’s incorporating environment. Through its Initiators and Authorizers, the agency develops and sustains sufficient resources […]

Responsibilities Of The Leadership Team

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm17.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSAt a broad level, the Leadership Team’s responsibilities are not complex. The team identifies, establishes, and maintains the array of leadership connections best serving the agency’s interests and those of its stakeholders. Embedded here is a critical concept. Each […]

The Leadership Perspective

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm16.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSWith the central importance of maintaining the Management Perspective in mind, let’s shift our attention to point “0” within the Helping Triangle. At this position, there are a myriad of web-like connecting lines going out in all directions. We […]

Leadership Without Management | Management Without Leadership

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsm15.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSIt is tempting to think we have to choose between the Management Perspective and the Leadership Perspective. An agency should have one or the other but not both. The easy conclusion is it should have the Leadership Perspective. Leadership […]

The Management Perspective

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsmp13.output.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSTraditionally, we understand management as a set of functions along the right side of the Helping Triangle. The agency Board functions as the bridge between the agency and the authorizing entity or more typically, the Board and its CEO […]

Outcome Drift

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsmp10.output.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSHow can we better understand Outcome Drift? On the surface, the Helping Triangle suggests a static model where the elements remain constant over time. Were this the case, containing outcome drift would be a very complex but less daunting […]

Agency Creation: Iteration Two

http://media.blubrry.com/audiotidbitspodcast/p/www.garycrow.net/audio/ehsmp9.output.mp3Podcast: DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSSIn Iteration One, we saw human services agencies are the end product of a complex process, starting with the action of the First Mover who sees people potential clients experiencing difficulty coping with their day-to-day circumstances. The First Mover […]