What priorities govern agency Management?

Adhering to the guiding principles is essential for achieving agency excellence. The Management Team is responsible for agency Management, i.e., for assuring the successful functioning of the internal eco system. Members of the Team implement the policies, rules, and guidelines promulgated by Authorizers and Implementers as well as manage the day-to-day functioning of the agency. […]

The Management Team

Taken from Ecological Human Services Management Shift focus now to consider human services agency excellence from a Management Perspective. Earlier, we saw the agency is not a static entity with fixed relationships to other entities and elements. It is more like an organism whose survival and success are interdependent with the survival and success of […]

Leaders Are Never Pushy

Where and When are Leadership Connections Initiated As Figure 3 in Ecological Human Services Management shows, leadership connections can be planned or unplanned, as represented in the left column of the figure. Additionally, they can be Leadership Team member initiated or stakeholder initiated, as represented in the middle and right columns of the figure. The […]

Ecological Human Services Management: Internal Transactions

The following Internal Transactions activity is adapted from Leadership In Child Protection; Schneider, Crow, & Burtnett, 2000, page 56-57 and is one you may want to add to your management tools when working with employees and especially when working with Leadership Team members. It is a quick way of assessing the quality of employees’ interactions […]

Pause to Consider: Leadership and Ethics

You are a member of your agency’s Leadership Team. Consider these brief scenarios and how you would handle them? You are a program manager with a neighborhood center providing a variety of services for neighborhood residents. Jerry is an adolescent client who was expelled from your after school tutoring program due to an incident where […]

Leadership Banking

The leadership connection is a give and take relationshipage Think of each interaction between the Leadership Team member and a stakeholder as a transaction. The connection is an accumulation of transactions over time. During each transaction, the Team member T and the stakeholder S benefit from the interpersonal contact. This adds a little to the […]

Why Connect?

In the last chapter, we saw a successful leadership connection supports and furthers the mutual interests of the agency and the person with whom the connection is made. For a successful connection, the agency has to be very clear about what its interests are. Why? is not for the sake of yesterday. We never use […]

Successful Leadership Connections – Audio TidBits Podcast

Successfully establishing and maintaining the leadership connections identified in Chapter Two require answering several questions. Who connects with whom? What is the content of the connection? Where does the connection occur? When do the people connect? Why do they invest the time and energy required to connect? How is the connection initiated and sustained? Consider […]

The Helping Triangle: Summary & Conclusion – Audio TidBits Podcast

Once the Leadership Team completes the steps and activities discussed earlier, it has a Leadership Perspective from which it can successfully participate within the agency’s incorporating environment. Through its Initiators and Authorizers, the agency develops and sustains sufficient resources and auspices to continue operations. Through its Implementers and agency Management, it assures services are in […]

Responsibilities Of The Leadership Team

At a broad level, the Leadership Team’s responsibilities are not complex. The team identifies, establishes, and maintains the array of leadership connections best serving the agency’s interests and those of its stakeholders. Embedded here is a critical concept. Each connection is two-way and has to be mutually beneficial. Part of what sustains the connection is […]