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Hesselbein, Frances and Rob Johnston. On Mission and Leadership: A Leader to Leader Guide. San Francisco: Jossey-Bass, 2002.
Intellectual capital is an organization’s primary asset. Knowledge workers seek meaning and purpose in their work, a climate of trust and optimism, and results.
Technical competence: business literacy and grasp of one’s field
Conceptual skill: a facility for abstract or strategic thinking
Track record: a history of achieving results
People skills: an ability to communicate, motivate, and delegate
Taste: an ability to identify and cultivate talent
Judgment: making difficult decisions in a short time frame with imperfect data
Character: the qualities that define who we are
… constituents seek four things: meaning or direction, trust in and from the leader, a sense of hope and optimism, and results. …