On Mission and Leadership

Hesselbein, Frances and Rob Johnston. On Mission and Leadership: A Leader to Leader Guide. San Francisco: Jossey-Bass, 2002.

Intellectual capital is an organization’s primary asset. Knowledge workers seek meaning and purpose in their work, a climate of trust and optimism, and results.

Technical competence: business literacy and grasp of one’s field

Conceptual skill: a facility for abstract or strategic thinking

Track record: a history of achieving results

People skills: an ability to communicate, motivate, and delegate

Taste: an ability to identify and cultivate talent

Judgment: making difficult decisions in a short time frame with imperfect data

Character: the qualities that define who we are

… constituents seek four things: meaning or direction, trust in and from the leader, a sense of hope and optimism, and results. …