With the central importance of maintaining the Management Perspective in mind, let’s shift our attention to point “0” within the Helping Triangle. At this position, there are a myriad of web-like connecting lines going out in all directions. We are focusing here only on the six lines within the local Helping Triangle, starting with the connection between points “0” and “A” between point “0” and potential clients.
At a minimum, this connection passes along to potential clients information about the agency and its services. It also passes along information from potential clients about their needs and interests that may be served by the agency. The connection influences potential clients to access agency services and influences the agency to adjust its services to better fit with the needs and interests of potential clients. The 0-A connection does much more but the simple point here is the connection is definitely necessary. The agency cannot succeed without it.
There are two questions to ask and answer for this and each of the other connections with point “0.” If the connection is successful, what will the outcome be? We have to know why we need the connection and how we know when it is working. If the connection is not successful, what will the outcome be? We have to know the potential effect and cost of not establishing and maintaining the connection. For the 0-A connection, not having it would likely mean the agency would not have any clients in the future; and without clients…. I’m sure you can fill in the missing details here. Clearly, not having the 0-A connection is unacceptable.
Turning focus to the 0-1 connection point “0” with the Initiators it is important to understand initiation is not a one-time activity. Although the First Mover may or may not continue his or her activities within the Helping Triangle, the Initiators stay at least available even if not continuously active. The 0-1 connection keeps the Initiators current with agency activities, plans, resource requirements, and effectiveness with clients. Moreover, the connection keeps the agency current with the views and interests of the Initiators and their constituents. We can likely think of other tasks only accomplished through this connection; but the key point here is careful and continuing attention to the 0-1 connection is essential for long-term agency success. To neglect it is to risk not having capacity external to the agency to initiate renewed support from the authorizing entity and additional support from other authorizing entities. …