Table of Contents• Ecological Human Services Management:• An Organic Model for Practiceâ—¦ Introduction and Tourâ—¦ What are human services?â—¦ What are human services agencies and why do they develop?â—¦ How do human services agencies develop?â—¦ A Quick Tour Of The Book• Chapter One: The Helping Triangleâ—¦ How are human services agencies created? (Iteration One)â—¦ Pause to Considerâ—¦ How are human services agencies created? (Iteration Two)â—¦ How can we better understand Outcome Drift?â—¦ What is the conclusion?• Chapter Two: Leadership vs. Managementâ—¦ What is the Management Perspective?â—¦ What is the Leadership Perspective?â—¦ Can we have leadership without management or management without leadership?â—¦ Developing the Leadership Perspectiveâ—¦ What are the responsibilities of the Leadership Team?â—¦ What is the conclusion?• Chapter Three: Successful Leadership Connectionsâ—¦ Why connect and how is the connection made?â—¦ How does Leadership Banking work?â—¦ Pause to Considerâ—¦ Who is on the Leadership Team and what qualifies them for the role?â—¦ Pause to Considerâ—¦ Where and When are Leadership Connections Initiatedâ—¦ What is the conclusion?â—¦ Pause to Consider• Chapter Four: The Management Teamâ—¦ What principles govern agency Management?â—¦ What priorities govern agency Management?â—¦ Pause to Considerâ—¦ Who should be on the Management Team?â—¦ What is the conclusion?â—¦ Pause to Consider• Chapter Five: Establishing The Agencyâ—¦ Who should the agency’s clients be?â—¦ What difficulties do agency clients have coping with the particular needs, problems, and vulnerabilities in their lives?â—¦ What resources and opportunities do potential clients have for coping with the needs, problems, and vulnerabilities in their lives?â—¦ What should the agency do to help clients with their intervention-focus-related difficulties and how will that help them cope better?â—¦ How does developing the agency eco system start?â—¦ What is the conclusion?â—¦ Pause to Consider• Chapter Six: Structuring the Internal Agency Eco Systemâ—¦ (A) Executive Functionâ—¦ Pause To Considerâ—¦ (B) Administrative Services Functionâ—¦ (C) Fiscal Services Functionâ—¦ (D) Human Resources Functionâ—¦ (E) Public Relationsâ—¦ (F) Miscellaneous Sub-functionsâ—¦ Balancing the Eco Systemâ—¦ What is the conclusion?• Chapter Seven: Staffing The Agencyâ—¦ What is traditional Management?â—¦ What are the prerequisites for SSI staff membership?â—¦ How are the functional parameters managed?â—¦ What is the conclusion?• Chapter Eight: Meta Managementâ—¦ What are Exceptions Maps?â—¦ How do we recognize Exceptions and create Indicators?â—¦ How are Exceptions with staff members managed?â—¦ What is the conclusion?• Appendix One: SSI’s Management Guidelines• Appendix Two: The Ten Commandments of Management• Appendix Three: Proactive Managers• BibliographyÂ