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…To further these goals, (Protection, Permanence, Prevention, and Partnering) we are also committed to total and continuous quality improvement at all levels of the organization. Our efforts over the years 2001 through 2003 will focus on three themes:

·       Developing program outcome measures which reflect emphasis on the national goals of safety, permanence, and well-being for children in the child welfare system.

·       Developing and implementing a management information system which produces data to guide and enhance quality service delivery.

·       Positioning the agency to be in compliance with new Council on Accreditation standards to support renewal of accreditation.

The first year of the plan will be devoted to beginning the development of infrastructure necessary for the transformation of the agency into an organization whose management decisions are based on data derived from an efficient management information system.

The first quarter will involve meetings with small groups of staff to introduce them to the Strategic Plan, including familiarizing them with the outcome measures and their significance to service delivery issues.

The required data system is expected to be completed by July 1, 2002. Assistance from sources outside of the agency will be obtained to monitor the software development process. The data will be developed in modules or units. As each is completed it will be introduced to the staff and after training of staff on inputting the needed data, the module will be implemented.

As work on the database progresses, the services provided by the agency will be defined and cost determined for the service. We will know, for example, the cost of performing a drug and alcohol assessment, the cost of an intake investigation, or doing a home study for an adoptive placement.

The information yielded by the improved management information system will be analyzed to determine success at meeting the selected outcome measures. The measures discussed below will then be refined and, if necessary, steps taken to improve the quality of the service targeted by the outcome measure….

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