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Support measures provide the framework for the Program Outcome Measures and supplement the major outcome measures presented above. These measures also support renewal of Accreditation.

1.   Implement a data-driven management information system by the end of 2002 which will position the agency to be in compliance with revised Council on Accreditation standards. (An internal self-evaluation using the revised COA standards concluded that the agency would not be able to comply with those standards in 2003 without significant internal data capacity development and staff training in the data and fact-based management areas. The agency also wants to develop compliance with the standards associated with the Ohio Award for Excellence and must move ahead in these areas for that purpose. For more information, go to the Malcolm Baldrige National Quality Award site at and follow the links to state awards, including Ohio’s.)

·       Develop a comprehensive listing of data elements, identifying their source document and the person responsible for producing the source document.

·       Establish and maintain systems for collection and retrieval of, at a minimum, the following data:

·       A client profile of the agency caseload including client gender, age, race/ethnicity, religion, language, and household income

·       Individual client progress, program effectiveness, and organizational performance with accompanying reports

·       For each service, a system of analysis of revenues and actual service delivery costs on a per case and/or per unit of service basis

·       Fiscal, statistical and service data for annual reports

·       After an individual needs assessment, track all training for staff and foster parents

·       All personnel changes (address, vacation usage, salary, sick time, etc.) across all systems

·       Staff turnover and the length of time positions remain vacant for the purpose of analyzing operational effectiveness and efficiency, monitoring trends, reflecting current experiences and documenting changes in costs

·       Develop and maintain the capacity to relate services provided on an aggregate basis to quality outcomes.

·       Conduct a workload analysis which includes complete job responsibilities, the service population’s assessed needs and strengths, and service volume including current and new clients and referrals.

·       Document in the activity log the caseworker’s activities which address safety, permanence, and well-being of the child being served.

·       Position the Behavioral Services Programs (Independent Living, Mental Health, Drug and Alcohol Services) for accreditation by the Council on Accreditation by determining the data needs and participating in development of the requisite data collection system.

2.   Programs and services of LCCS will develop a short-term plan that supports the agency’s long-term goals, responds to feedback from all quality improvement activities, and permits a flexible response to changing conditions and needs.

1.The agency Ombudsman/designee will initiate a response to community complaints and concerns within twenty-four hours of receiving them….

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