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Our employees keep focus on getting the job done. They do not get into being negative and depressed about things. They accept personal responsibility for their attitudes and behavior. They know too that it is easy to lose focus, to lose track of the goal.
Our employees have faith in those who make the journey with them. This starts with not reflexively blaming or accusing someone whenever there is a problem. That initial level of faith is followed by believing people are normally honest and trustworthy. Assuming others are honest and trustworthy allows employees to comfortably collaborate with them. Together, in the spirit of trust and good faith, they can best understand the problem and how to reduce the likelihood of its recurring.
Our employees take even minor complaints seriously. This is based on the fact people seldom complain unless there is a real issue. Employees know, as well, people who are complaining usually want to be heard at least as much as they want something specific done, and sometimes more. Put these two truths together and we can see the strategy: There likely is a real issue. + People want to be heard. = Always take time to seriously listen.
Our employees are open to ideas and suggestions from anyone. They seek out ideas and suggestions everywhere, from everyone. They try to learn something from every idea, every suggestion, whomever its source. They listen and then they learn.
Our employees understand problems and issues from other people’s points of view. We all have told someone about how a problem or issue looks from our point of view only to be told I don’t see it that way. Let me tell you what the real issues are here. What is the not so subtle message? You’ve got this all wrong. It’s not that way at all. This kind of demeaning approach is never heard from our employees. Such disrespect is not their style. More importantly, they know by using that approach, they lose. Just as they get most of their ideas from other people, they get most of their insights and new perspectives from other people too. They take time to understand other perspectives, to get other people’s read on things. When they walk away, they have more of what they need. They have what they know and now also have part of what the other person knows too.