Table of ContentsCRISIS INTERVENTION• IntroductionPart I Crisis Intervention• Chapter 1 People in Crisis◦ PLEASE HELP ME!Chapter 2 – The Conflict StateTHE INDIVIDUALTHE TOTAL SITUATIONTHE INTERACTIONCONFLICTCAUSES OF CONFLICTIN SUMMARYChapter 3 – The Crisis StateTHE PRECIPITATING EVENTNOW POTENTIALSELF-RESOLUTION FACTORGUIDELINES FOR INTERVENTIONIN SUMMARYChapter 4 – The Assessment SetCRISIS FOCUSCRISIS DEFINITIONPOTENTIAL CUMULATIVE EFFECTSCAUSES OF CRISISUNSEEN EFFECTSIN SUMMARYChapter 5 – The Intervention SetCRISIS REDUCTIONINTERVENTION HYPOTHESISINTERVENTIONEVALUATIONIN SUMMARYPart II Crisis Communication• Chapter 6 The Communication LoopMESSAGES AND RESPONSESMODIFICATION AND CLARIFICATIONFILTERING FEELINGSNOT JUST CONVERSATIONIN SUMMARYChapter 7 – Crisis ColorRED CRISESYELLOW CRISESBLACK CRISESCRISIS MIXBLUE INTERVENTIONIN SUMMARYChapter 8 – Communication ContentA FAITH IN PEOPLERATIONAL SUPPORTENCOURAGING ASSESSMENTDEVELOPING POSSIBLE SOLUTIONSIN SUMMARYChapter 9 – Crisis FeelingMESSAGES WITH FEELINGUNDERSTANDING THE FEELINGMESSAGE CLARIFICATIONIN SUMMARYPart III Relationship Building• Chapter 10 Relationships that FailA PROBLEM FOR EVERYONEWHEN RELATIONSHIPS BREAK DOWNIN SUMMARYChapter 11 Building an US boxA CARING PROCESSPart IV Consolidating Skills• Chapter 12 Summing Up