Boundary Crashers

Do you know about boundary crashers? I’m pretty sure you know about them, even if you hadn’t thought about it like that before. They range from the annoying to those who should be put in a cage, just to keep them away from the rest of us. Are you a boundary crasher? I suspect most […]

Why Argue?

There are times to argue, if the arguement is of one kind, but if it is of the other kind, arguing has little to no point and may make worse the exact thing you want to improve. Please listen and see if you agree. If you happen not to agree, let’s not argue about it. […]

Assertiveness Is Fundamental

What comes to mind when you hear that someone is assertive? The typical ideas quickly move to descriptions of behavior: what the assertive person says and does. More specifically, they focus on how he or she acts. But is this assertiveness? On the surface, it is definitely assertiveness of sorts; but this type of behavior […]

Too Much Of A Good Thing

We know that being helpful, doing our share, accommodating to the needs and interests of others and generally being a good sport is a good thing, but there can sometimes be too much of a good thing. There the people who we all know who way underdo the notion of pitching in and helping but […]

When Excuses Stop Excusing

A simple fact of life is that one excuse is generally as good as another. Either you get a pass this time or you don’t. The good news is that people will generally give you a break and give you that pass this time. The bad news is that you can’t count on being excused, […]

A Lesson In Personal Style

Greetings and thank you for the opportunity to speak with you today about one of life’s important lessons that far too many of us overlook. We should have learned, did learn, but show others through our behavior that our personal education has fallen a bit short. Think of this as remedial education. You, like I, […]

Crisis Intervention: A Social Interaction Approach (11)

Chapter 11 Building an US box The key to building an US box is remembering that the relationship is not repairable, and that it is not going to serve as the foundation for the new relationship. To do this, it is important to help the individuals see that the “us” in their relationship is and […]

Crisis Intervention: A Social Interaction Approach (10)

Part III Relationship Building Chapter 10 Relationships that Fail To this point, we have focused on the crisis intervention process and have developed an understanding of crisis communication. Relationship building moves our knowledge and skills in working with people one step farther. As we have seen, crises always involve conflict in the interaction between individuals […]

Crisis Intervention: A Social Interaction Approach (9)

Chapter 9 – Crisis Feeling As we thought about crisis color, we were focusing on the mood, tone, or affect of the individual in crisis. The color, then, is his overall or predominant emotional tone or state. As we talk about communication feeling, it will be important to keep this understanding of crisis color in […]

Crisis Intervention: A Social Interaction Approach (8)

Chapter 8 – Communication Content Once we understand the color in crisis and that our mood or affect is an important dimension of crisis communication, we can begin to consider crisis content. People not trained in crisis intervention generally focus more or less exclusively on the content when talking with an individual in crisis. As […]