Blanchard, Ken, John P. Carlos, and Alan Randolph. The 3 Keys to Empowerment: Release the Power Within People for Astonishing Results. San Francisco: Berrett-Koehler Publishers, Inc., 2001.
To create a culture of empowerment, people must behave in different ways than would commonly occur in a hierarchical culture. In many ways, this change of behavior involves a movement from dependence on the leadership of others to independence from, or interdependence with, external leadership. This requires a shift in the traditional leadership paradigm. Rather than seeing leaders as directing, controlling, and supervising the behavior of others or even supporting, encouraging, and facilitating their efforts, the desired situation is one where the necessary direction and support come from individual and team initiatives.
People with information concerns don’t want to be sold on the change; they want to be told about it. They don’t want to know if the change is good or bad until they understand it.